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Online Customer Portal

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CEF customers can now view their loan information in our NEW Customer Portal!

All existing customers should receive a personalized email with instructions on how to set up an account on March 15, 2023. If you do not, please contact our servicing department.  If you are a new customer, you will receive this information on a statement a few weeks prior to your first statement.  

To access the portal, you need an account that requires an email address and password. 

Use the CEF Customer Portal to access your loan information 24/7!

  • See loan balance, interest rate, closing date, and next payment date  
  • View and download transaction history 
  • Make additional payments
  • View your scheduled recurring payment 
  • View and download amortization schedule 
  • Download payoff statement 
  • Send messages to CEF’s servicing department for payment-related matters

"How to" Instructions are available at the help center.

  • Registration
  • Adding a bank account
  • Submitting a payment

Note on loan payoff statement: 

** There may be additional fees associated with your loan payoff.  The statement downloaded will serve as a general amount.  You should contact CEF servicing department for a complete payoff statement.  

 

General FAQs for the Online Customer Portal

Businesses can have multiple bank accounts, so you must enter the information for an additional payment even if it is the same account you utilize for your monthly payment. 

CEF runs payments on the 1st and 15th of each month.  If the 1st or 15th falls on a weekend or on a holiday, the transaction will occur the next business day. If you are trying to make an additional payment, CEF will be notified when a request is made and will submit it to the bank by the next business day.  

Yes, Downhome is our servicing software and Dwolla is our ACH verification service, so we utilize both to make the customer portal functional.  
Yes, CEF will continue to take scheduled payments on the 1st or 15th even if you make additional payments. This additional payment will get applied to the principal reduction.
Yes.  We made the online customer portal available so customers can access general information at their convenience, but customers can still speak to a live person about their loan account if needed.  
You will need to provide your information to allow your accountant to login and/or to create an account.    
 There is a Help Center online in the customer portal.  You can also contact servicing. 
Simply go to the portal url and it will guide you through the steps to recover your username or password.