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Important Message!

DownHome Solutions (our loan servicing software) will soon release a major upgrade to the Online Payments module.  The rollout will require us to temporarily suspend the ability of borrowers to submit online payments beginning Sept. 21, 2023. This update may take up to a week to complete.  All payments dated after Sept. 21, 2023 will process when the updated system goes live. We appreciate your patience during this maintenance period and apologize for any inconvenience.
 
CEF customers can view their loan information in our Customer Portal!

All new customers should receive instructions on how to set up an account. This will arrive on a statment a few weeks prior to your first payment. If you do not, please contact our servicing department.  

To access the portal, you need an account that requires an email address and password. Once you create an account, CEF will be notified to validate your account.  After CEF validates the account, you will be ready to go.

Use the CEF Customer Portal to access your loan information 24/7!

  • See loan balance, interest rate, closing date, and next payment date  
  • View and download transaction history 
  • Make additional payments
  • View your scheduled recurring payment 
  • View and download amortization schedule 
  • Download payoff statement 
  • Send messages to CEF’s servicing department for payment-related matters

"How to" Instructions are available at the help center.

  • Registration
  • Adding a bank account
  • Submitting a payment

Note on loan payoff statement: 

** There may be additional fees associated with your loan payoff.  The statement downloaded will serve as a general amount.  You should contact CEF servicing department for a complete payoff statement.  

Note on additional payment:

If you make an additional payment to your loan, your bank statement will likely reflect a payment to DownHome Solutions (our loan servicing software) rather than Colorado Enterprise Fund. Depending on your bank, it can also take up to 7 days for the additional payment to clear and then be credited to your loan balance. 

 

General FAQs for the Online Customer Portal

Businesses can have multiple bank accounts, so you must enter the information for an additional payment even if it is the same account you utilize for your monthly payment.  If you make an additional payment to your loan, your bank statement will likely reflect a payment to DownHome Solutions (our loan servicing software) rather than Colorado Enterprise Fund.

CEF runs payments on the 1st and 15th of each month.  If the 1st or 15th falls on a weekend or on a holiday, the transaction will occur the next business day. If you are trying to make an additional payment, CEF will be notified when a request is made and will submit it to the bank by the next business day.  

Yes, DownHome Solutions is our loan servicing software and Dwolla is our ACH verification service, so we utilize both to make the customer portal functional.  If you make an additional payment to your loan, your bank statement will likely reflect a payment to DownHome Solutions rather than Colorado Enterprise Fund. 
Yes, CEF will continue to take scheduled payments on the 1st or 15th even if you make additional payments. This additional payment will get applied to the principal reduction.
Yes.  We made the online customer portal available so customers can access general information at their convenience, but customers can still speak to a live person about their loan account if needed.  
You will need to provide your information to allow your accountant to login and/or to create an account.    
 There is a Help Center online in the customer portal.  You can also contact servicing. 
Simply go to the portal url and it will guide you through the steps to recover your username or password.